Last updated: 20th September 2025
At Visit Malindi (“we,” “our,” “us”), accessible from https://visitmalindi.ke, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our services.
We may collect the following types of personal information when you interact with us:
Personal Identification Information: Full name, email address, phone number, postal address, nationality, and identification documents (where necessary).
Booking & Transaction Details: Travel preferences, accommodation bookings, payment details, and transaction history.
Technical Data: IP address, browser type, device information, and cookies for website analytics.
Communications Data: Messages, inquiries, reviews, and feedback you provide to us.
We use your information to:
Process bookings, payments, and confirmations.
Provide travel, accommodation, and related services.
Communicate with you regarding reservations, inquiries, and promotions.
Improve our website, services, and customer experience.
Comply with legal and regulatory obligations.
We process personal data on the following legal bases:
Contractual necessity – to fulfill bookings and reservations.
Consent – for marketing and promotional communication.
Legal obligations – to comply with regulatory or tax requirements.
Legitimate interests – to enhance our services and maintain security.
We respect your privacy and do not sell or rent personal data to third parties. However, we may share your information with:
Service providers and partners (e.g., hotels, tour operators, transport providers) to fulfill bookings.
Payment processors (e.g., DPO, banks, M-Pesa) to securely process transactions.
Legal authorities when required by law, regulation, or legal proceedings.
Our website uses cookies and similar tracking technologies to enhance your browsing experience.
Essential cookies – enable core site functions such as booking.
Analytics cookies – help us understand website usage and improve functionality.
Marketing cookies – may be used for personalized ads or promotions.
You can manage or disable cookies via your browser settings.
We retain personal data only as long as necessary for:
Completing transactions and bookings.
Legal and regulatory requirements.
Resolving disputes and enforcing agreements.
When data is no longer required, we securely delete or anonymize it.
We implement appropriate technical and organizational measures to safeguard your personal information, including encryption, secure servers, and restricted access to sensitive data.
As we work with international travelers and partners, your data may be transferred outside Kenya. We ensure such transfers comply with applicable data protection laws and safeguard your personal information.
Depending on applicable laws, you may have the right to:
Access the personal data we hold about you.
Request correction or deletion of your data.
Restrict or object to data processing.
Withdraw consent to marketing communications at any time.
Request data portability.
To exercise your rights, contact us using the details below.
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal data from children.
We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised “last updated” date.
If you have any questions or requests about this Privacy Policy or how we handle your data, please contact us:
Visit Malindi
Website: https://visitmalindi.ke
Email: travels@visitmalindi.ke
Phone: +254 742 731 827
